Discover your rff service package
For almost 40 years now, rff has been providing its customers with support: Our range of pipes, flanges, elbows and butt weld fittings as well as pipe equipment ideally equips us to cover your requirements. But over and above this, we also provide you with a comprehensive service pertaining to all matters concerning our products. We can put together a tailor-made service package designed specifically for you, and present you with an optimal solution to your requirements.
Discover four convincing reasons for choosing rff, namely products, quality, product support and added value.The various services we offer, all included in our range of services for quite some time, have resulted in rff being able to support customers for almost 40 years now: With products of first-class material quality, with comprehensive and competent product support and a genuine added value through innovative service.
Best products and efficient logistics
A comprehensive stock and delivery programme comprising more than 14,000 tonnes of pipes, pipe connections and equipment, all in accordance with DIN, EN and ASME, at our three logistics centres located at Stuhr/Bremen, Beucha/Leipzig und Erkrath/Düsseldorf ensures that we can provide you with an optimal delivery service. We also provide project implementation support. This includes everything from the development of an economic delivery concept, to highly efficient logistics to technical documentation.
We place great emphasis on quality management, and apply it both rigorously and reliably. Taking into account the latest standards’ amendments, we further develop our quality standards and then apply them to current market developments. This philosophy is reflected by numerous licences and certificates and of course provides you, as an rff customer, with a maximum degree of security.
Comprehensive product support
Our five locations in Germany have been organised in such a manner so as to provide you with that particular sales team that fits perfectly to your geographic and branch-specific requirements. This means that, for all matters pertaining to your order, an individually hand-picked team is responsible for the project management and the provision of all forms of assistance in order for you to have everything under control at all times. Our IT Service also plays a role in ensuring this by providing support on all levels – from placing orders, to warehousing, to invoicing as well as the complete documentation.
A decisive added value
We are absolutely convinced about the value of a face-to-face talk. Consequently, we are always there for you as a dedicated contact partner whenever you need us. You can absolutely rely on us to conduct our work with competence and one hundred percent commitment. For us, this added value includes all ideas that support you in your everyday work. As only a few examples we could mention our website’s ever-expanding rff Media Center or our PC and Smartphone Apps, which provide you with technical data literally at your fingertips.