31.07.2013

Service makes the difference

A business relationship with rff is strong, lasting and reliable owing to the fact that we not only offer our customers top-quality products, but also a service far superior to that normally on offer.

You know rff as an innovative, competent and state-of-the-art trading company for pipes flanges, fittings and equipment. We have earned a sound reputation as a project partner throughout industry since 1976. To be sure with first-class material quality – this is after all absolutely essential. But is that the only deciding factor for you? Most probably not. In a market where products are mainly characterised by standards, you expect a lot more from a trading company.
 
We set ourselves the task of providing our customers with the necessary support to improve their long-term efficiency.
 
Our comprehensive delivery programme ideally equips us to cover your requirements. Over and above this, our broad-based stock programme as well as our own fleet of trucks enables us to deliver the majority of our products at very short notice
 
Ever since rff was founded, it has been our policy to continually extend our capacities and the number of locations. However, quality and delivery reliability are factors that have always had priority over growth.
 
rff boasts five sales locations and three logistics centres. Consequently, there is an rff sales team available to serve your particular geographical location and line of business.
 
Our basic catalogue, as well as additional catalogues, is available for you to obtain any information you may require pertaining to our products and services. Furthermore, in the Media Center you will find numerous electronic services, aids or important downloads. And, over and above this, we provide you with Apps foryour PCand smartphone to support you in your daily work.
 
We also ensure, by electronic means, the smooth processing of your orders. Since it is our conviction that there is no suitable alternative to face-to-face discussions, we also lay value on personal contacts with our customers. And it is the sound consulting competence provided by our dedicated staff that sets the standard throughout our branch.
 
We should, however, not lose sight of one thing we have especially in mind: the strong connection to both you and your company – together with service plus factor which you can rely on at all times.
 
It is to this end that my 350 colleagues and I do our utmost every day. And that’s a promise.

Yours Tubino

rff – Strongly connected.